Now Hiring - Leasing Ambassador in Walnut Creek, CA

ABOUT ALIGN RESIDENTIAL

Align Residential is a boutique residential hospitality management company dedicated to creating unique experiences. We exclusively develop and manage best-in-class assets in leading markets including San Francisco, Seattle, Los Angeles, and Philadelphia. We are customer-focused, resident-obsessed and unwaveringly committed to the highest of standards. We look for big-picture, strategic thinkers with operations and execution experience and an eye for continuous innovation.

SUMMARY

The Leasing Ambassador will be responsible for overseeing the setup and lease up for the property. This includes but is not limited to leasing and marketing. You will also serve as a main point of customer service to all residents and guests. You will be responsible for enhancing the leasing experience as well as the resident experience. You will also actively market the property, and lead other strategic avenues. You will act as the corporate liaison for the Align Residential Management team at The Landing. You will be charged with the ensuring Align hospitality standards are met, and all other related duties and assigned as it deems necessary.

This is a full-time position located in Walnut Creek, California.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the first point of contact between guests and the organization.
• Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
• Oversee the daily leasing responsibilities of the Property in accordance with company policies and standards.
• Answer, record, and process all calls, messages, requests, questions, or concerns.
• Create a personal and inviting environment for all prospects and residents,
• Show property, qualifying and closing prospective residents.
• Conduct market analysis and prepare market surveys.
• Maintain Availability List and Status Report, determine the termination date of lease rentals.
• Greet residents by their name and with a smile to make guests feel welcomed and valued.
• Monitor occupancy and availability of units.
• Assist in the off-site marketing program.
• Makes sure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours.
• Verify applicants and notify applicants of approval or denial.
• Review signage and make sure it is in market ready condition, properly lighted and visible to street traffic.
• Create and maintain positive relationships with residents and maintains Company customer service standards by responding clearly and in a timely manner to all resident questions, concerns and requests.
• Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances.
• Prepare leasing activity reports and market survey reports on a regular basis for submission to corporate and ownership groups.
• Assist Marketing Department in organizing and creating resident functions and newsletters.
• Perform other related duties and assignments as required.

QUALIFICATIONS

• Success in a multi-family leasing environment – Lease-up experience preferred
• Proficiency with Microsoft Office (Outlook, Excel, Word) and Yardi/CRM
• Knowledge of established leasing practices and procedures
• Strong customer service skills
• Solid organizational, and multi-tasking skills
• Highly-developed verbal and written communication skills
• Keen attention to detail with a proactive, creative problem-solving approach
• Ability to interact effectively with residents, vendors and employees at all levels of the organization

EDUCATION and/or EXPERIENCE

• Bachelor's degree
• Experience in property management with a focus on leasing and/or sales
• Hospitality experience a plus
• Proficiency preparing written reporting for discerning audience

LANGUAGE SKILLS

Ability to comprehend the most complex instructions, correspondence, and reports. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management or public groups.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision, and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Align Residential is an EEO

Relocation Provided: No